We here at Innovative Door Solutions would like to make that sure you are 100% satisfied with your Slideback purchase. We offer a 30-Day Unconditional Satisfaction Guarantee. If you are not completely satisfied with your purchase within 30 days, return it and receive a refund of the product price. Shipping fees are not subject to reimbursement. We do accept the return of units that have been used. We do not have a preference on shipment method; however, a tracking number is recommended.
If you have questions regarding the installation of the Slideback please feel free to reach out to us via email or phone call and our staff will be more than happy to assist you.